Policies
Every item we ship is handmade for you in our studio in Cobham, Surrey our typical turn around time is 5 to 7 days.
Returns and Exchanges:
We want you to be excited about our products. If you are unsatisfied with your purchase for any reason, we will honour returns within 10 days of delivery.
There are no returns on earrings due to hygiene issues, sorry.
Returns will be accepted in the original packaging within 10 days of receipt, the item must be in perfect unworn condition and in the original Gift box we provide.
Please carefully re-package and ship in a bubble mailer for protection
Be sure to include a copy of your original order email in the package..or something with your name and what you would like us to do with your item (ie: return or exchange)
If your item arrives back damaged due to insufficient packaging we will NOT issue you a refund, please make sure it's carefully packed.
OUR ADDRESS:
TAMARIN BAY, SKYE COURT 2, 2 KIMBERLEY RIDE, COBHAM, KT11 2QD, UNITED KINGDOM
DOMESTIC SHIPPING:
Please allow up 3-7 business days for all orders to ship from the time payment is received.
Standard Shipping for UK orders ship via Royal Mail first class at £3.00
We are not responsible for any lost or stolen items that occur during shipping, thank you for understanding.
INTERNATIONAL ORDERS:
International Shipping is via Royal Mail International £8.00. Tracking information is not always provided. Delivery is generally 7 to 14 business days.
We are not responsible for any duty/import/taxes/customs/etc charges you may need to pay
We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.
Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
CARE
Our jewellery is fragile so treat it with the love it deserves!
Here are a few tips to help you care for your jewellery:
Avoid hairspray and perfume when wearing your jewellery - put your jewellery on afterwards.
Do not wear your jewellery in a swimming pool, bath, shower or hot tub.
Refrain from wearing jewellery whilst doing housework, DIY or any other strenuous activity.
Store your jewellery in a safe place, out of direct sunlight and extreme temperatures, from scratches and away from dust.
Store your jewellery separately so that it does not scratch or tangle with other jewellery.